Shipping policy

Last updated: October 12, 2026

Free shipping

Shipping is free on every order to the destinations available at checkout.

Processing time

Orders are usually prepared within 1–3 business days. You will receive an email with your tracking link as soon as your order ships.

Delivery time 

Delivery times depend on the item and your destination, because our pieces ship from partner warehouses in the US and abroad. Each product page shows the estimated delivery for your country before you order, and every order ships with tracking. These are estimates, not guarantees; carrier delays can occur, especially during holidays and peak seasons.

Tracking

Every order ships with tracking. You can follow it from the link in your shipping confirmation email or from your order status page. Tracking may take 1–2 business days to show its first update.

Multiple items

If you order several items, they may ship separately and arrive on different days. Each package has its own tracking.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away; we can update the address only before the order ships.

Customs, duties and taxes

For orders shipped outside the United States, import duties, taxes or customs fees may be charged by your country and are the responsibility of the recipient.

Lost or damaged packages

If your package is lost, has no tracking updates for more than 10 business days, or arrives damaged, contact us and we will make it right. See our Refund Policy.

Contact

support@lompetts.com