Refund policy

Last updated: October 7, 2026

We want every LOM PETTS piece to feel right in your home. If something is not quite right, here is how we can help.

30-day returns

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

To start a return, email support@lompetts.com with your order number and the item you would like to return. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Unless the item arrived damaged, defective or incorrect, return shipping costs are the customer's responsibility.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you. In many of these cases we do not need the item returned.

Items we cannot accept for return

  • Grooming tools that have been used (for hygiene reasons), unless defective.
  • Items that have been used, washed, chewed or damaged after delivery.
  • Gift cards.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order. If you need help choosing, just ask us first.

Cancellations

You may cancel an order free of charge until it has been fulfilled. Email us as soon as possible with your order number. Once an order has shipped it can no longer be cancelled, but it may be returned under this policy.

Refunds

Once your return is received and inspected (or your damage claim is approved), we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you still do not see it, please contact us at support@lompetts.com.

Lost packages

If your tracking shows no movement for more than 10 business days, or shows delivered but you have not received it, contact us. We will work with the carrier and, if the package cannot be found, send a replacement or a refund.

Contact

LOM PETTS
219 Moon Clinton Rd, Coraopolis, PA 15108, United States
support@lompetts.com