Frequently Asked Questions
A little guidance for a smoother shopping experience. For a question about a specific item or order, contact us.
How do I choose the right size or option?
Check the measurements and available options on the product page. Measure your pet or the space where the item will be used, and compare those measurements with the product details. If anything is unclear, ask us before ordering.
Can I order from my country?
Available destinations and shipping options are shown at checkout after you enter your delivery address. If your country is not available, contact us before placing an order.
Which currency will I pay in?
Check the currency and final total displayed at checkout before you pay. Your bank or payment provider may apply its own currency conversion or fees.
Where can I find my order information?
Use the order status link in your confirmation email. When tracking information has been added to your order, you can follow it from the order status page. Our Order Help page explains what to do if you need assistance.
Can I change an order or delivery address?
Contact us as soon as possible with your order number and the change you need. We will check the status of your order; a change may no longer be possible once fulfillment has started.
How do I contact LOM PETTS?
Use our contact form. For an existing order, include your order number and use the email address associated with your purchase so we can locate it.
How do I manage my privacy choices?
Visit Privacy Choices for information and the available opt-out controls.